A client portal for an accounting firm

Documents travelled by email and went missing. Now clients upload them and find them in one place.

Service
Websites
Industry
Accounting services
Duration
6 weeks
Piles of document folders in an office

Result

What changed

−60%

emails with documents

500

clients use the portal

1

place for every document

Solution

What we built

500 clients sent documents by email, accountants hunted for them across several inboxes, and clients kept asking whether everything had arrived.

  1. A client area on the website: uploads, statuses and reports in one place.
  2. Automatic reminders about missing documents.
  3. Passwordless login through an email link.
Stack of paper invoices
Manager presenting a report at a laptop

The example shows a typical solution. We don't publish client names.

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