A broken checkout fixed in 2 hours
After a theme update, shoppers couldn't pay. We found the cause and fixed it within two hours.
Result
What changed
2 h
from report to fix
100%
of orders restored the same day
24/7
monitoring since
Solution
What we built
Before
On a Friday morning, after a theme update, the Pay button stopped working on phones. Every hour meant lost orders right before a weekend sale.
What we did
- We found a conflict between the theme code and a cart app.
- We fixed it and tested on every device.
- We set up monitoring that alerts if orders suddenly stop.
The example shows a typical solution. We don't publish client names.
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Contact
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