AI customer support for an online store
Three people answered hundreds of “where is my parcel?” emails a day. Now most replies are ready in seconds.
Result
What changed
65%
of inquiries answered automatically
2 min
average reply time (was 5 h)
24/7
customers get an answer
Solution
What we built
Before
The support team received about 300 emails and messages a day. More than half were the same questions: where's my parcel, how do I return, is it in stock. Customers waited up to 5 hours for a reply.
What we did
- An AI agent connected to email, Messenger and website chat.
- The agent checks order and shipping status in the store and with the courier.
- It answers simple questions itself and hands complex ones to a person with a draft reply.
- The knowledge base grows from real answers, so the agent keeps improving.
The example shows a typical solution. We don't publish client names.
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Contact
Tell us what you'd like to automate
Tell us what takes the most time today. We'll reply and suggest a time for a call.